Your Questions, Answered
Everything you might want to know about buying, demonstrating, installing and repairing Hi-Fi with us in Shrewsbury.
Can’t find what you’re looking for? We’re always happy to help — get in touch or call us on 01743 234945 and we’ll answer any question, however big or small.
Buying & advice
Do you only sell high-end Hi-Fi equipment?
No. While we stock and demonstrate high-end systems, we also carry entry-level and mid-range equipment so there’s a genuine route in whatever your starting point — plus a selection of carefully tested second-hand items. Whatever your starting point, you’re very welcome here.
Which brands do you stock?
We’re proud to work with Arcam, AudioQuest, Blok, JBL, Monitor Audio, Musical Fidelity, Ortofon, Pro-Ject, REL, Roksan, Technics and WiiM. You can explore them all on our brands page, and hear most of them in the showroom.
Can I order a product that isn’t on display?
Yes. We can special order products from the brands we carry, even if they aren’t currently in the showroom. Special orders are typically non-refundable, but we’re always happy to discuss your needs case by case.
Do you sell second-hand Hi-Fi?
Yes — we offer a selection of carefully tested, pre-owned equipment. As stock changes regularly, we recommend calling us to discuss what’s currently available. Every pre-owned item is tested in-house by our engineer.
Do you take trade-ins?
We do. Bring your current system to the Shrewsbury showroom or give us a call, and we’ll assess its value towards your new purchase. It’s a straightforward way to move on to something genuinely better.
Do you offer finance?
We don’t currently offer in-house finance. If it helps, we can plan an upgrade with you in sensible, well-judged stages. We keep our finance options under review.
Can I get support after I’ve bought a system?
Absolutely. Ongoing support is a big part of what we do — we’re always here to answer questions and make sure you keep getting the best from your equipment.
Demonstrations
Can I book an in-store demonstration?
Yes, and it’s one of the parts of the job we enjoy most. We start with a short discovery chat to understand your preferences, room and budget, then set up a tailored demonstration in our Shrewsbury showroom.
Can I bring my own music?
Please do. Familiar music — vinyl, CD or a playlist on your phone — is the best way to judge how a system sounds to your ears.
Do you offer home demonstrations?
Yes, across Shropshire, so you can hear a system in the room it will actually live in. Home demos are arranged at our discretion and may require a refundable deposit against the equipment value, plus a small non-refundable fee where set-up is involved. We’ll explain everything when you book.
Installation & repairs
Do you install Hi-Fi systems?
Yes — we offer professional installation across Shropshire, handling positioning, cabling, calibration and set-up. Installation is often included with higher-end systems, while a small fee may apply for lower-priced items.
Do you repair Hi-Fi equipment?
We do — we’re one of the few specialists in Shropshire with an in-house repair workshop, covering vintage and modern equipment. We charge a £100 inspection fee. It is non-refundable, but it comes off the cost of the repair if you go ahead — and if the item turns out to be beyond saving, we may put some or all of it towards another purchase from us, depending on the value of what you choose. Repairs up to £100 are completed automatically, and anything higher is agreed with you first.
Visiting us
Where is your showroom?
You’ll find us at 2 Henry Close, Battlefield Enterprise Park, Shrewsbury, SY1 3TJ, with parking close by. See our contact page for directions and a map.
What are your opening hours?
We’re open Monday to Friday, 9:00am–5:30pm, and Saturday, 9:00am–12:00pm. We’re closed on Sundays. It’s always worth calling ahead if you’d like a dedicated listening session.
Still have a question?
We’d genuinely rather you asked. Give us a call, drop us a line, or pop in for a coffee and a chat.
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